Privacy Policy & Shop Policies

Effective Date: June 25, 2026

At Cabin Craft Frames, we craft unique, high-quality custom picture frames made from regional woods and natural elements. We deeply respect your privacy and are committed to protecting the personal information you share with us. This page outlines how we handle your data, as well as our policies regarding returns and exchanges for our online store.

Part 1: Privacy Policy

1. Information We Collect

When you interact with our website, we may collect the following types of information:

Personal Identification Information: Name, billing address, shipping address, email address, and phone number. This is collected when you place an order, create an account, or contact us through our website forms.
Payment Information: When you buy a frame, your credit/debit card information is processed securely by our third-party payment gateways (such as Stripe, Hostinger Payments, or PayPal). We do not store your full credit card numbers or CVV codes on our servers.
Order Details: Information regarding the specific frames, dimensions, wood types, and custom specifications you order.
Technical Data: IP address, browser type, operating system, and browsing behavior on our site, collected automatically via cookies to improve your user experience.

2. How We Use Your Information

We use the information we collect for the following purposes:

Fulfillment: To process, build, ship, and deliver your custom handcrafted frames.
Customer Support: To respond to your questions, custom design inquiries, or requests submitted via our contact forms.
Order Updates: To send you transactional emails, including order confirmations, invoices, and shipment tracking details.
Website Improvement: To analyze how visitors interact with our site so we can optimize our layout, product galleries, and checkout flow.

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We only share data with trusted service providers necessary to run our business, including payment processors (Stripe, Hostinger Payments, PayPal), shipping carriers (UPS, FedEx, USPS), and our website hosting provider (Hostinger).

4. Data Security

We utilize Secure Socket Layer (SSL) encryption to protect data transmitted online. While we take commercial standard precautions to safeguard your data, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Part 2: Returns & Exchanges Policy

Because our frames are individually handcrafted using natural timber and materials, each piece carries unique characteristics in its wood grain and texture. We want you to love how your memories are framed, which is why we offer a straightforward return policy.

30-Day Return Window: You have 30 days from the date of delivery to request a return or an exchange for your item.
Return Shipping: The customer is responsible for all return shipping costs. We highly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Item Condition: To be eligible for a return or exchange, your frame must be unused, undamaged, and in the same condition that you received it. It must also be safely packaged in its original packaging to prevent damage during transit.
Custom Orders: Please note that completely custom-sized frame orders tailored to unique, non-standard dimensions may be subject to limited return options. Please contact us directly if you have any issues with a custom-built frame.

How to Start a Return

To initiate a return or exchange, please email us at [Insert Business Email Address] with your order number and the reason for the return. We will provide you with the correct shipping address for the return mailing.

Contact Us

If you have any questions or concerns about our Privacy Policy or our Returns & Exchanges process, please reach out to us at:

Cabin Craft Frames

Website: cabincraftframes.com

Email: steve.herbst1@gmail.com